ORACLE APPLICATIONS ARCHIVES

Topicwise collection of
Postings to Mailing Lists
ON
ACCOUNTS RECEIVABLES



Starting No. of Automatic Customer Numbering

Date: Tue, 9 Mar 1999 04:13:28 -0500 (EST)
Sender: oraapps-l@cpa.qc.ca
From: "Basanta Kumar Dash"
Subject: Automatic customer numbering

Hi, Does anybody know how to set up the starting number for automatic customer numbering. By default system is starting with 1000. We are on Rel 11, Win NT.

Regards, Basanta.


Date: Tue, 9 Mar 1999 09:16:27 -0500 (EST)
From: "Ary, Diane"
Subject: RE: Automatic customer numbering

First, go the the Define Systems Options Form in AR and make sure that automatic customer numbering is turned to Yes.

Then go to the Application Developer (AOL), go to the Register Sequence form. Query up the sequence name for Customer Numbers. There is a start with field, that you can start your customer numbers with.

Diane Ary
e:mail: dary@moorman.com
work phone: (217) 231-2271
fax: (217) 223-1915
pager: (800) 581-0328
cell phone: (217) 257-2062
home phone:(217) 222-5803



Changing Customer sequence

JVales@darc.com wrote:

What is the impact of changing the customer numbering sequence, when customers already exist? The reason for the question is that a customer interface (that cached 30,000 customer numbers) has failed and we dont really want to skip 30,000 numbers if we don't have to.

Thanks Judy


Date: Wed, 12 May 1999 00:56:42 -0500
From: Nanda Kishore nkishore@csac.com
Subject: Re: AR: Customer Numbering Sequence

No impact at all; but you are better off using your own numbering (manual customer numbering) so that you do not run into this everytime the customer i/f errors. After you are done with your customer interface, you may want to go back to automatic customer numbering and MAY have to bump the sequence to highest customer number + 1. Also, you may want to set the cache size to zero (nocache) - the default is 20 and that could result in break in sequence when you are entering customers manually.

Thanks, Nanda Nanda Kishore Computer Systems Authority Certified Vertex Implementor


Automatic Customer numbering and Cache

Date: Mon, 21 Jun 1999 15:46:00 -0500
From: "Vetter, Bryce" BVetter@FSC.Follett.com
Subject: Automatic Customer Numbering

Hi,

I'm trying to find out where the sequence for Austomatic Customer Numbering is set. I know where the flag is set, but I'm stumped at where the initial number is set. I've checked uner AR setup, and couldn't find it. I've looked under sysadmin, document, categories, for Receivables document sequences. that wasn't it. I've looked also under Application Developer:Application:Database:Sequence under the ra_customer_num_s but you are unable to update this column. I've called Oracle support and they initally don't know, but will get back to me....

I would have thought this was an easy question. I don't want to go thru the backend and manually change the sequence number. If anybody knows how to set this up thru the apps, I would appreciate it.

Thanks,
Bryce


Date: Tue, 22 Jun 1999 08:44:00 -0400
From: "Vainberg, Lily" Lily_Vainberg@compuware.com
Subject: RE: Automatic Customer Numbering

Hi,

You cannot change it within setups. The only way to do that is to change the database sequence. It's one of the RA... sequences - there is a bunch of them, so you'll need to do some research. Keep in mind, that you might want to update two sequences - one for customer numbering, another for Customer reference numbering - if you want to keep them in-synch. However, I don't know whether or not Oracle is going to support it.

Good luck,
Lily


Date: Tue, 22 Jun 1999 09:17:27 -0500
From: "Landa, Mark (c)" U25MIBG@Carlson.com
Subject: RE: Automatic Customer Numbering

If I remember correctly the sequence you are looking for is called "RA_TRX_NUMBER_1024_102_S". However, I do not believe there is a way to modify it through the Apps Forms. We set it to not cache sequence entries to prevent gaps.


Date: Tue, 22 Jun 1999 09:33:48 -0500
From: Bharat Patel bpatel@DOMINOAMJET.com
Subject: RE: Automatic Customer Numbering

Mark, Due to no cache, You guys have nay performance problem?

thanks.
Bharat Patel
D.B.A.
bpatel@dominoamjet.com
847-244-2501 ex 1249


Date: Tue, 22 Jun 1999 17:47:20 +0200
From: Amber Allen-Sauer amber@allen-sauer.com
Subject: RE: Automatic Customer Numbering

Bryce -

The sequence name is AR.RA_CUSTOMERS_NUM_S, you can view the details of all sequences from the table DBA_SEQUENCES.

You have two options:
*drop the sequence and recreate with the initial number you are wanting to alter it to
*or alter the increment_by to to be the difference in today's value and the value you want and select .NEXTVAL (and dont forget to change it back to increment_by 1 afterwards!)

Im not aware of being able to change this value through the screens.

Amber
--------------------------------
Amber Allen-Sauer
Allen-Sauer Consulting, INC
email: amber@allen-sauer.com
web: http://www.allen-sauer.com


Date: Tue, 22 Jun 1999 11:39:20 -0400
From: "Mark W. Farnham" mwf@rsiz.com
Cc: "'gsharpe@terascape.com'" gsharpe@terascape.com
Subject: RE: Automatic Customer Numbering

On the general issue of cache/nocache on sequences:

Whether the sequence will be a bottleneck is related to the i/o capacity where the system tablespace file (or files) are located. Except for upgrade time (where the dictionary is busy) and dynamic space allocation (which should be minimal in a well configured environment), the system tablespace should be quite quiescent.

Except for sequences! There is currently no routine mechanism to locate sys.seq$ outside the system tablespace or on a high performance solution such as solid state drives. Whether this is a performance problem at a given location is a complex question related to the general need for placement tuning of your disk farm for maximum parallel performance rather than the statistical "smear it wide over all drives" approach to avoiding hot drives. Delivering performance to the objects with high performance requirements requires placement tuning.

In the case of sequences, unless you engage in extraordinary means at database set up time, you will have many sequences stored per database block. So if you're creating a few customers online via the forms you will probably be okay a lot of the time. But let's say some of the other internal id sequences such as check ids, payment line ids, and the like are in the same database block (and they usually are), and a check run is in progress. All of a sudden you are in competition for this one little database block containing many sequences. There is potential for widely varying throughput of seemingly unrelated applications.

Whether or not this is a meaningful performance handicap at a given time at a given site is a complex mix of workload and overlaps. Using the cache option on sequences will grant some relief of the potential bottleneck at the cost of gaps in the sequences when certain events such as unexpected shutdowns occur.

Good luck
Mark W. Farnham
President
Rightsizing, Inc.


Date: Tue, 22 Jun 1999 11:24:26 -0500
From: Bharat Patel bpatel@DOMINOAMJET.com
Subject: RE: Automatic Customer Numbering

I understand if something goes wrong with the system and it shutdown the instance then we are loosing the sequence number which has a cache( what ever number loaded in memory) on it. But what about normal shutdown for cold backup? Also to get the performance hit and to be ready to have gap in sequence is 80% - 20% ratio.

This is my opinion, Feel free to shares ur's.
thanks.
Bharat Patel
D.B.A.
bpatel@dominoamjet.com
847-244-2501 ex 1249


Date: Tue, 22 Jun 1999 11:51:36 -0500
From: "Landa, Mark (c)" U25MIBG@Carlson.com
Subject: RE: Automatic Customer Numbering

Has anyone ever tried to quantify at what point not caching a sequence causes performance problems and to what extent? As Mark pointed out, it is not that easy of an exercise. I would say at least for this installation it is not causing a noticeable difference at this time. In additions, rather than setting the sequence to nocache, there is also the option of pinning the sequence using: "dbms_shared_pool.keep('owner.seq_name','Q')" which will keep the cached sequence entries from being aged out of the SGA.



How to have Customers Start Date as per legacy

Date: Mon, 21 Jun 1999 13:29:23 -0700 (PDT)
From: Kevin Johnson kevin_t_johnson@yahoo.com
Subject: AR: Customers Start Date

This is a question about a Customer Conversion using the standard Oracle Customer Interface.

Is there any way to use the Legacy system customer start date as the start date within Oracle?

We have only seen the standard customer interface using the system date as the start date.

Any help would be appreciated.


Date: Tue, 29 Jun 1999 15:04:04 -0600
From: srmeka@amrion.com
Subject: RE: Customer Interface - Start Date

Hi.,

We are useing Customer information descriptive flex field for this purpose.

Thanks., SrinivasMeka


Changing customer's zip code

"Marni Baggett" mbaggett@brk.photronics.com on 04/08/99 11:59:49 AM
Subject: AR: changing customer's zip code

Does anyone know if v.11.02 allows the modification of the Zip Code field in the Customersaddresses (alt region)? I could swear we were able to do this in 10.7SC, but I get an error now when I do this (something about there being open transactions with this address.....).....ANY ideas?

thanks, marni baggett mbaggett@brk.photronics.com


Date: Thu, 15 Apr 1999 13:01:47 -0500
From: cbricker@gfsiinc.com
Subject: Re: AR: changing customer's zip code

The documentation I have is as follows:

Receivables will not let you modify the city, state, county, country or postal code components of a customer's address if both the following are true:

the system option Allow Change to Printed Transactions is set to No

at least one printed, posted, or applied transaction exists for this bill-to or ship-to site in Receivables and that transaction has at least one associated tax line

I hope this helps.

Cathy Bricker Gear For Sports



Customer Merge

Customer Merged by mistake

Date: Mon, 3 May 1999 09:47:35 +0530
From: oracle applications usit-oracle@usit.co.in
Subject: By mistake Customer Merged

Hi all,
My client by mistake has merged two wrong customer, can we again seperate them by any method, program or backend.

Please help. thanks & regards Mahesh Goswami USIT


Date: Mon, 3 May 1999 17:22:47 -0400
From: Steve Bradley sbradley@sprynet.com
Subject: RE: By mistake Customer Merged

I have a SQL script I developed to unmerge AP vendors that were accidentally merged. My script uses the AP_DUPLICATE_VENDOR table to find the original merge record and looks for invoices with the same LAST_UPDATE_DATE as the merge archive record and belonging to the merged vendor. You are welcome to look at it and see if it could be modified to work in AR. I believe the RA_CUSTOMER_MERGES or RA_CUSTOMER_MERGE_HEADERS serves the same purpose in AR as the AP_DUPLICATE_VENDOR table in AP.

Respectfully, Steve Bradley, CPA OASIS Consulting Group, Inc. Office 404-352-8387 Fax 404-609-9856 Pager 888-912-2569


Date: Wed, 05 May 1999 09:27:07 -0500
From: Rose Mettler rmettler@mdp.com
Subject: RE: By mistake Customer Merged

Steve,
We are currently using 10.7 SC Prod 16.1. I would be interested in seeing your SQL script to unmerge AP vendors. We were led to believe by Oracle Support that this was impossible.

Thanks Rose


Date: Wed, 5 May 1999 12:20:23 -0400
From: Steve Bradley sbradley@sprynet.com
Subject: RE: By mistake Customer Merged

I am not surprised Oracle Support would say you cannot unmerge AP vendors. They do not approve of direct update of the tables which is what this script does. I would have told you the same thing a couple of months ago prior to me developing this script to correct a client error.

Oracle Payables does not keep an audit trail of invoices merged. It does however keep a list of all the vendor merge records: source and destination vendors and sites. The trick is to find the invoices related to the vendor merge archive record. My script does this by using the LAST_UPDATE_DATE of the vendor merge archive record in AP_DUPLICATE_VENDORS_ALL. This row is updated by the merge process to show how many invoices and PO_HEADERS were changed. The merged invoices have the same LAST_UPDATE_DATE as the merge archive record. This makes it very easy to find the merged vendors.

The only time this will not work is when the invoice has been changed after the merge process. It will have a different LAST_UPDATE_DATE and therefore not unmerged. It is highly unlikely that any other invoice with the same destination vendor/site combination would have the same LAST_UPDATE_DATE as the merge process and not have been merged. My script changes any PO_HEADERS affected by the merge error and reactivates the original vendor site which is disabled by the merge process.

Respectfully, Steve Bradley, CPA OASIS Consulting Group, Inc. Office 404-352-8387 Fax 404-609-9856 Pager 888-912-2569



Customer Merge how to automate

Date: Tue, 18 May 1999 13:44:42 -0400
From: "Packey, Brian" Brian.Packey@psc.bellhowell.com
Cc: "Lenard, Joe" Joe.Lenard@psc.bellhowell.com,
Subject: Customer Merge

A few years ago we implemented Oracle Financials and did a partial customer conversion at that time. We are currently implementing Oracle Order Enter, MFg, Service and several other modules and have found it necessary to reconvert all of our customer base from our legacy systems with different customer numbers. As a result of open invoices balances, we need to merge the previous customer records with the newly created records. We understand how the Oracle Customer Merge utility works but wanted to find a way to not have to visit the merge screen and enter the information in for several thousand customers. Has anyone automated this or had a similiar situation.

Thanks in advance for your help Brian Packey Project Summit Conversions & Interfaces Analyst Bell & Howell Publication Systems Services Direct Dial (330) 659-1962 Email: brian.packey@psc.bellhowell.com


Date: Wed, 19 May 1999 09:22:17 +0200
From: Amber Allen-Sauer amber@allen-sauer.com
Subject: RE: Customer Merge

Brian,
If you are using a character mode version you can use Excel to cut & paste large amounts of data into any Oracle screens. Its would look something like this for the customer merge:

ColumnA--------------------Column B----------------------
\NSCM\ZNNo--------Customer's Name to be merged

Column C----------------------------------Column D
Customer's Name to be merged with-----\fq

Column E------- Column F-------- Column G
\fq-------------------\fq-----------------\zp\ss\rn

Moving from one column to the next initiates a 'TAB' effect in the forms and the '\' backslash commands are exactly the same as if you typed them in the screen. So \NCCM\ZN is \Navigate Setup Customer Merge \Zone Next and populates the first column on that zone to 'No'.

This works best with large amounts of data if you load the data details to be merged in one sheet, and then create a second sheet that has a formula that concatenates the real data with the Oracle commands.

How much you can cut&paste at once depends on how fast you Oracle sytem is, so Id try working up to a large amount, like doing a couple hundred at a time. If you past in too much keystrokes can be lost and it will probably mess up your data. I usually like to save the \Screen Save until a paste has completed successfully, but the particular screen you need requires you to save before moving to the next record. But it wont submit the customer merge until you change and save the value 'Activate MergeYes' at the end.

Also, I have never tried it but you should be able to load/manipulate data into the ra_customer_merge_headers (holds the customer's info), ra_customer_merge tables (holds the address info) and then initiate the from the Customer Merge screen. Id do alot of testing with this method, comparing the records of those loaded from your script to those populated through the screen. But since you arent actually doing the merge yourself, you are just populating the table that the merge will use when it merges I think it would work okay.

Hope this helps you out! Amber -------------------------------- Allen-Sauer Consulting, INC email: amber@allen-sauer.com web: http://www.allen-sauer.com



Merging Customers with different ST rates applicable to them

Date: Tue, 27 Jul 1999 21:19:01 -0700 (PDT)
From: =?iso-8859-1?q?sameer=20verma?= samvam11@yahoo.com
Subject: Customer Merge**URGENT***

Hi All

I would like to know what are the precautions to be taken when merging customers and customer sites if they are located in places where sales tax is different. I'll be glad if somebody could list down the steps needed to do the customer merge.

Thanks sam


Date: Wed, 28 Jul 1999 11:09:35 +0530
From: rohit.sharma/Polaris@polaris.co.in
Subject: Re: Customer Merge**URGENT***

Dear Sam,

When you are merging customer the purpose of merger is if you have opened same customer twice and have invoiced from both the customer site. If the same customer has two diffre nt ship to sites but both are opened by mistake with diffrent customers which you want to merge into one. So if ship to site is diffrent in both Customer then you have to create a new site with the same address in merge to-customer and map the original site from-customer with new created site in the to-customer and merge.

Example:
You have a Customer name ABC with a ship to site having address #123, main street New York and by mistake the same customer is opened again with the name ABCD but its ship to site is diffrent with address 123- Main Street, San francisco.Butthis actual customer whose name should be ABC is having two ship to sites and you have created Invoices in both the customers.If you want to merge the customer ABCD into Customer ABC and want to keep the transactions of ship to site 123- main street San francisco in the same site address so that you can charge diffrent location sales tax. In such situation you have first open a new ship to site in Customer ABC with the san francisco Address and then map this ship to site of Customer ABCD with the new created ship to site with address of san francisco in Customer ABC and then run the merger and in this case all the transaction of from to address will merge to new address and you can keep on working in one Customer name ABC with two ship to sites

pls free free to ask any question with regads to this

Rohit



Customers under Credit Hold

Date: Fri, 11 Jun 1999 16:01:39 -0700 (PDT)
From: Nirmal Kumar appsdev_99@yahoo.com
Subject: Hi Folks! A doubt on AR.

Hi folks,

How can i identify customers under credit hold? Which table do i need it look for it? Could anyone help me on it?

Thank You. Nirmal


Date: Fri, 11 Jun 1999 17:09:12 -0600
From: kbrown@es.com
Subject: RE: Hi Folks! A doubt on AR.

select * from ar_customer_profiles WHERE credit_hold ='Y'

Kristie


Date: Sun, 13 Jun 1999 09:05:55 -0400
From: "Brown, Sharon" SBrown@VisualNetworks.com
Subject: RE: Hi Folks! A doubt on AR.

You might want to try the "Orders on Credit Hold Report". It lists all orders by customer that are on credit hold. I would think the logic would be similar for placing orders on credit hold as to what is found in this report.

Thanks,
Sharon
===================
Sharon C. Brown
Application Administrator
Visual Networks, Inc.
(301) 296-2676
SBrown@VisualNetworks.com


Different Customer Names

Date: Thu, 24 Jun 99 15:40:04 -0700
From: oracleapps oracleapps@leco.com
Subject: Different Customer Names

Hi,

We are implementing AR on 10.7 NCA. I have a quesiton on setting up customers in Oracle. We currently have Customers with different Bill-to, ship-to names(but same customer-id) on our legacy systems. But Oracle provides for only one customer name for a customer-id. How can we implement this functionality and carry over our legacy conventions to Oracle ? Is it possible to implement this functionality without customizations to Oracle Reports ? If not what all needs to be changed to achieve this. I appreciate any inputs on this matter.

Thanks for your help,
Fran Nelson,
fran_nelson@leco.com


Date: Thu, 24 Jun 1999 15:40:45 -0500
From: "Mandadi, Harish" HMandadi@obiwan.intecom.com
Subject: RE: Different Customer Names

I think one customer can have multiple addresses.

Hope this helps!!
Thanks!
-Harish


Date: Fri, 25 Jun 1999 08:17:21 -0600 (MDT)
From: Letitia Pryor Letitia.Pryor@Central.Sun.COM
Subject: Re: Different Customer Names

Fran,

I have worked at three places now that use the first line of the address (ra_addresses.address1) for the customer name. If the name was the same, then they still entered it on the first address line. If you choose to do this, then you would need to modify reports the reference the address lines. At the very minimal you would have to modify all reports going to external customers, i.e. Invoice Report, Statements, Dunning Letters....

Hope this helps. Letitia Pryor Sun MicroSystems 303.272.6837


From: "Marni Baggett" mbaggett@brk.photronics.com
Subject: Re: Different Customer Names
Date: Mon, 28 Jun 1999 10:18:07 -0400

Fran,

Our company does exactly what Letitia describes in her email. We have a custom manufacturing system that uses the AR Customer Master File & a custom, SigForms, Invoice print-program (actually, we now have an HTML invoice print program that our IS dept wrote). All programs look to the first line of the address for the Customer name (for orders, invoices, etc.).

Marni Baggett
Photronics, Inc.
mbaggett@brk.photronics.com



Related Customers - Invoice

Date: Mon, 28 Jun 1999 10:08:43 -0600
From: "Jed W. Petrovich" jwpetrov@uswest.net
Subject: Invoice question

Hello:

I'm wondering if anyone has done this...

I need to be able to run invoices so that "related" customer transaction appear on the same invoice. Is there a set up rule for this or would this require a whole new custom invoice? For example:

***
Invoice

Bill to: Customer A

1 Customer A - Monthly fee $100.00
2 Customer Aa - Monthly fee $150.00
3 Customer Ab - Monthly fee $100.00

***

In the above example Customers Aa and Ab are related to A. Also, all customers have a different customer number. The format above is just an example. The exact format is not as important to me as getting the billing information combined on one invoice.

Thanks, Jed


Date: Mon, 28 Jun 1999 17:08:27 -0400
From: cayetano@us.ibm.com
Subject: Re: Invoice question

This may help...

Try using the batch source name field to distinguish your different transaction types.

We are in the process of creating an interface that will handle this and other situations. We use the batch source name field to identify transactions of the same type and source them together into a holding table. At month-end, an invoice is created by processing all transactions with the batch source name specified.

Josie
Josie Cayetano, Consultant
Cayetano@us.ibm.com
IBM Oracle Consulting Practice
(704) 596-0462


Changing Customer Profile Class

Date: Wed, 30 Jun 1999 13:40:26 -0600
From: "Jed W. Petrovich" jwpetrov@uswest.net
Subject: Changing Customer Profile Class

Hello:

I have noted that when I create a new customer using the "Customer - Standard" form, I am allowed to select a "Profile Class" under Classification. However, when I save the customer information and then try to change the Profile Class, I get the "Field is protected against update." message. Is there a way to change this or is it really set in stone?

My concern is that we are going to be using Customer Numbers that are assigned by another entity. If one of the users enter a new customer and number and then save with the incorrect profile, this could be a real problem. Anyone else had problems with this?

Thanks, Jed


Date: Wed, 30 Jun 1999 16:05:41 -0400
From: Chuck Shaw cshaw@keystonefoods.com
Subject: Re: Changing Customer Profile Class

Jed:

You can correct profile classes in the maintain customer profiles screen. The path in 10.7 character is Navigate Setup Customer Profile Maintain.

Hope this helps.


Customer Calls not getting saved

Date: Tue, 13 Jul 1999 08:26:25 -0500
From: Patty Phelan patty.phelan@jmedpharma.com
Subject: AR: Customer Calls

Intermittantly, several of my users have experienced problems saving notes under the "Customer Calls" screen. It seems to be occurring more often recently is is very annoying if they have entered a lot of data. They receive the following message:

FRM 40735 - Trigger raised unhandled exception no data found.

They cannot save the info. I thought it might be the trailing blanks problem, but I can't verify. Since I can't recreate this problem on demand, Oracle is not much help. We are on version 10.7 SC 16.1 with Oracle 7.3.3.5 (Solaris). Patch levels are AR-Q and OE-G. Any ideas?

Thanks,
Patty Phelan
Director Infomation Technology


Date: Tue, 13 Jul 1999 17:19:00 -0700
From: Tina.Thousand@weac.com
Subject: Re:AR: Customer Calls

Patty

We have experienced similar errors when users are trying to overwrite an existing contact.

To avoid this problem... users should first attempt to select a contact name from the pick list (LOV). Users do this to avoid attempting to overwrite an existing contact. If name does not exist on the pick list (LOV) then the user can type it in.

Hope that helps!
Tina Thousand
Ernst & Young, LLP
christina.thousand@ey.com


Information required on profile - Tax: Use Tax PL/SQL Vendor

Date: Tue, 20 Jul 1999 16:56:18 +0200
From: Suzie Roth suzie_roth@stcl.scitex.com
Subject: New profile option in OA financial rel. 11.03

Hi,
Does anyone know what the following profile option means on rel. 11.03:

Tax: Use Tax PL/SQL Vendor

we don't have any documentation for it.
-- Suzie Roth MIS (Ext. 7151)


Date: Tue, 20 Jul 1999 15:18:31 GMT
From: "Sunny Sunny" sunn999@hotmail.com
Subject: Re: New profile option in OA financial rel. 11.03

Hi,
As far as i know it is related to the Tax vendor extensions.The system option Tax vendor in ar also decides this. There is a .pdf file called Receivables Tax manual in rel 11 u can go thru that to get inputs on Tax vendors.Basically when Tax gets calculated in AR it is thru a tax engine this enjgine first checks whether a tax vendor exists or not if no then it uses the AR tax rates.If an external vendor exists then the data for this vendor is stored in views which are precisely Vertex,Oracle,etc.This is what I could gather .Rest u can go thru the Oracle Receivables Tax manual.pdf file.

Regards, Sunil Wahi


Use Customer Interface to update Customer information

Date: Wed, 04 Aug 1999 15:47:03 -0700
From: deepa sood dsood@us.oracle.com
Subject: Customer Interface

Hi All,
I had a question on Customer Interface. Is it possible to use the customer interface to update customer information in Oracle.

Thanks, Deepa


Date: Wed, 4 Aug 1999 15:10:50 -0700
From: "Orth, Tom (torth)" torth@sequent.com
Subject: RE: Customer Interface

Yes.

the column insert_update_flag in ra_customer_interface_all is for this purpose. Set it to 'U'.


Date: Wed, 04 Aug 1999 16:18:22 -0700
From: deepa sood dsood@us.oracle.com
Subject: Re: Customer Interface

Can you also update items using the Item import ?


Date: Wed, 4 Aug 1999 15:43:48 -0700
From: "Halcyon" jimll@halcyon.com
Subject: Re: Customer Interface

Yes, Check the open interfaces manuals because not all the fields are updatable.
Jim Leavitt